Tag Archives: retail

French Connection launches in-store #selfie campaign

22 Apr

#canthelpmyselfie_press_small

French Connection is launching the “ultimate selfie challenge” in the UK this spring.

Kickstarting officially in London on April 24, the retailer is introducing a campaign called #canthelpmyselfie, inviting shoppers to snap pictures of themselves to create a live display of its seasonal collection in store windows.

Fans are invited to book an appointment via the website for a variety of stores around the country (starting in Regent Street this week before touring to five other cities including Manchester and Newcastle through May) – once there they will select their favourite pieces from the line to wear, indulge in  a mini makeover session and then jump into an interactive selfie booth to snap their photo for the whole high street to see.

Jon Carney, creative partner at digital agency Somewhat, which collaborated on the project, said: “Mobile and social channels are an essential part of how millennial consumers interact with brands, and especially how they can experience fashion brands. As consumers’ physical and digital worlds are increasingly converging and colliding, brands need to respond with campaigns that bridge both worlds seamlessly.”

The real-time “phy-gital” initiative, as its being referred to, simultaneously employs live engagement with passersby by inviting them to ‘vote’ for their favourite look by placing their hand in front of sensors in the windows. The best selfies selected will be in with a chance of winning a £1,000 shopping spree.

Oasis invites consumers to #springasmile with virtual good deed generator

18 Apr

SpringASmile1

Spring cheer is in the air over at Oasis just in time for Easter, with a new campaign encouraging consumers to undertake simple acts of kindness in a bid to make people smile.

The UK-based retailer has introduced a virtual good deed generator at springasmile.com that inspires users with ideas for things they could do through a slot machine-like experience. At the click of a button (spin), keywords like ‘buy’, ‘give’ and ‘make’ are surfaced in the left hand window, alongside ‘someone flowers’ through to ‘coffee for the next person in line’ on the right.

springasmile_oasis2

Once achieved, the user is invited to nominate three friends to do the same via Facebook or Twitter before they receive a plaque stating what they’ve pledged. Oasis refers to this as the “perfect way to pay it forward and raise a smile amongst even the grumpiest of friends”.

The site also encourages users to revisit and upload a photo or video of their #springasmile in action into the “good deeds album”. All round, it’s a lovely and very sweet experience.

Side note – some of the early tweets around #springasmile come from employees at the company. If anyone thought this was a campaign just for external consumption you’d be wrong. The positive effect it’s seemingly had internally is impressive. One such comment: “Even though I had a crazy day and left 2 hours after eveyone else I had the best day! Can’t stop grinning :D… Thats when you know you’ve chosen the right career and you work for lovely people! #springasmile.”

Below too is what the head office therefore looked like this week (Image credit: @AmieMartin_). A winner through and through…

Oasis_springasmile2

Innovating the humble hanger: flashback from Japan

15 Apr

I discovered this video when writing a story about the future of shopping this week, and thought it worth resurfacing.

It’s a simple premise: the  shopper removes items from the rail and as they do so they activate content on nearby video screens. It’s not the garment that holds the sensors, but the hanger it is hung on – recognising unique details, from the fabric it is made of, to shots of models wearing it.

It was a concept from a company called teamLab in Tokyo – featured as part of an exhibition called We Are the Future, and then later in retail store Vanquish around 2010-2012.

But it’s also one you can imagine working very effectively in a luxury store today, in part similar to the connected fitting rooms we’ve seen at the likes of Burberry with RFID tagged garments, or reportedly in pilot from Microsoft and Accenture with Kohl’s. But it’s also reminiscent of the Mother’s Day campaign run by C&A Brazil two years ago, which saw hangers embedded with real-time counters for Facebook Likes.

There’s a lot to be said for the humble hanger it would seem…

teamlab_hanger4 teamlab_hanger1 teamlab2 teamlab_hanger3

Digital snippets: Fabergé, Dior, Gucci, Marc by Marc Jacobs, H&M, J.Crew and Kate Spade

13 Apr

A round-up of the latest stories to know about surrounding all things fashion and tech:

 

  • Fabergé’s NYC Easter egg hunt marks the largest Beacon deployment ever in the US [Fashionista]
  • Dior explores global flower sourcing with interactive map [Luxury Daily]
  • James Franco directs video for Gucci (as above) [WWD]
  • Marc by Marc Jacobs line crowdsources models with #castmemarc campaign on social [Vogue.co.uk]
  • YouTube fashion viral: Miranda Kerr is selfie obsessed in H&M’s spring 2014 campaign [Fashionotes]
  • J.Crew and Kate Spade to foster the next big fashion tech start-ups through new accelerator program [Co.Design]
  • IMG Fashion’s partnership with Tencent aims to boost Fashion Week China exposure  [JingDaily] bit.ly/1ltgJFZ
  • Fashion in the age of Instagram [NY Times]
  • How iBeacon and similar technology will change retail [eMarketer]
  • Five examples of how marketers are using iBeacons [Econsultancy]
  • ‘Showrooming’ hits luxury fashion – lack of e-commerce presence means clients buying elsewhere online [WSJ]
  • Luxury brands are stupid to snub the internet [BusinessWeek]
  • Decoded Fashion founder: ‘Designers need to launch like start-ups’ [The Guardian]
  • New app, Think Dirty, tracks the nasty chemicals in the beauty products you put on your face [Co.Exist]
  • The camera-wielding boyfriends behind fashion’s most famous bloggers [Fashionista]
  • How LiketoKnow.it is changing Instagram by monetising your photos [Pinetop Group]
  • Op-ed: The companies with the best software will lead fashion [BoF]

Topshop launches Kate Moss video series ahead of new collection

2 Apr

Topshop has revealed the first in a series of videos in the run up to its new Kate Moss collection launch.

The line will hit stores on April 30 for the first time since 2010. Accordingly the retailer has teamed up with NOWNESS to tease its arrival through a total of eight films dedicated to the “supermodel, muse and designer”.

Each one will feature one of Kate’s friends and fashion contacts shot by Leigh Johnson, and providing “never before seen access to the notoriously private Kate”, as Grazia puts it.

The first, as above, stars BBC Radio 1 DJ Nick Grimshaw. Others will include Charlotte Tilbury, Amanda Harlech, Beth Ditto, Cara Delevingne, Vivienne Westwood and Natalie Massenet. That makes a total of seven, meaning the eighth may star the always-elusive Moss herself.

Here in the meantime is an additional Topshop teaser featuring the model talking about the collection from behind-the-scenes at the Topshop design studio:

Fabergé fans to create digital portrait animations at Harrods

26 Mar

Fabergé Cinescope - Firebird in Cage

Fabergé is set to host a heritage-inspired digital installation in Harrods as part of its Easter-themed pop-up from April 1 – 21.

The ‘Fabergé Cinescope’ will enable visitors to try on jewellery via a digital mirror and then create a one-of-a-kind animated portrait of themselves that can be shared across social media.

These portraits are based on a Victorian novelty concept – the trompe-l’oeil optical effect created by placing two images on either side of a disk and rotating them quickly to make them look like one (as per the video below).

Fabergé says marrying innovation with tradition is always its aim, and in this case its “transforming a period toy into a digital-age concept”.

The initiative is being run in collaboration with Russian style icon Miroslava Duma. It will also see the story of the Fabergé jewellery house retold via the Harrods windows, and an ‘Egg Bar’ showcasing the iconic precious egg pendants. An exhibition space will present other historic pieces from the brand, including the original 1901 Fabergé Apple Blossom Egg never seen before in the UK.

Zappos piloting personal shopping service on Instagram with #nextootd

19 Mar

Most of you will have already heard of the hashtag #ootd. For those who haven’t, this is the epitome of the #selfie phenomenon. “Outfit of the day” as it stands for, has over 23 million posts attached to it on Instagram.

That’s 23 million images associated with what people are wearing, said Will Young, director of Zappos Labs – the San Francisco-based experimentation and innovation arm of e-commerce site Zappos – during SXSW last week. “We looked at [those figures] and asked as a retailer how do we be a part of that?”

The answer? His team recently launched a pilot project on the platform called Next OOTD. Very simply, followers are invited to post a selfie along with the hashtag #nextootd. Those who do will receive a personalised shopping recommendation based on their Instagram from Zappos in return.

Zappos is of course a company that prides itself, and has become known, for customer service (its longest ever phone call was nine and a half hours – and celebrated for that fact, Young revealed). He said they are constantly trying to think of lots of different ways to take that service to the next level.

At the moment this project is entirely manual – there’s one person doing it who doesn’t even work weekends – so the potential to scale isn’t really there, he admitted, but that’s not to say it won’t be down the line.

“Personal shopping via Instagram… that could be the future of our business,” he argued – and perhaps rightly so given the buzz around social shopping once again at present. “It could have a 50 person team manning it and making personalised shopping recommendations.”

To his own strategy, he added: “I heard Sarah Friar, CFO of Square speak recently, and she said: ‘Think big but start small.’ That’s kind of how we approach things at Zappos Labs.”

Digital snippets: Wren, Gucci, John Lewis, Lord & Taylor, Kenneth Cole, Sephora

18 Mar

A bit of a catch-up post today in light of several weeks of travel… here then all the latest stories to know about surrounding fashion and tech from the past fortnight or so:

 

  • “First Kiss” film (as above) goes viral with 63 million views – is ad for clothing label Wren [NY Times]
  • Gucci launches own Spotify music hub to promote short film ‘The Fringe’ [The Drum]
  • John Lewis looks to digital innovation as next big thing in retail with ‘JLab incubator’ [The Guardian]
  • Lord & Taylor now accepting bitcoin [CNBC]
  • Kenneth Cole challenges consumers to do good deeds and prove it via Google Glass [Creativity]
  • Sephora launches ‘Beauty Board’ social shopping platform [USA Today]
  • Bergdorf Goodman makes Instagram shots shoppable at SXSW with 52Grams [5th/58th]
  • Dolce & Gabbana crafts love story around perfume to appeal to consumer emotion [Luxury Daily
  • adidas launches gaming platform powered by social media starring Lionel Messi [Marketing Magazine]
  • Can Instagram save ageing teen retailer Aeropostale? [CNBC]
  • Which big brands are courting the maker movement, and why – from Levi’s to Home Depot  [AdWeek]
  • How beacon technology could change the way we shop [Fashionista]
  • On Instagram, a bazaar where you least expect it [Bits blog]
  • What Google’s wearable tech platform could mean for the fashion industry [Fashionista]
  • Smartphone payment system to be unveiled in UK [FT]
  • Alibaba ramping up efforts to sell US brands in China [WSJ]
  • What does WeChat’s new e-credit card mean for luxury? [JingDaily]
  • Op-Ed | Are camera phones killing fashion? [BoF]

Looking back at SXSW: wearables, privacy and avoiding bandwagons

14 Mar

This article first appeared on The Business of Fashion 

Rachel Arthur recaps the highlights of this year’s SXSW Interactive conference and identifies key takeaways for the fashion industry.

Valencia_ONeal_IMAGETHINK_SXSWi14-656x371

AUSTIN, United States — The marketing and tech crowd hit Austin, Texas, once again this week for the annual SXSW Interactive conference, bringing with them more members of the fashion industry than ever before. There were representatives from long-time attendees like Burberry and Bergdorf Goodman, alongside a flurry of first timers from Parisian fashion houses and UK department stores alike, a sure sign of technology’s increasingly pervasive impact on fashion retail.

Thought of as an incubator for tech-enabled creativity which aims to provide a “view on the future,” the annual event is overloaded with keynotes, panel discussions and pop-up events, not to mention a trade show floor. But, as usual, much of the action also happened off-piste, in spontaneous conversations at hundreds of events and parties.

Here, we’ve compiled some key takeaways, on themes ranging from wearable technology to consumer privacy.

The State of Wearables

It was clear wearables — an emerging category of personal accessories with embedded sensors, displays and other digital technology (such as Nike’s FuelBand, Google Glass and Apple’s rumoured iWatch) — were going to be a key topic even before SXSW began. They’d dominated the scene at the International Consumer Electronics Show (CES) held in Las Vegas each January and over 60 sessions addressed the topic, up from a mere handful last year.

Speakers unanimously agreed that the category is advancing rapidly. American basketball star Shaquille O’Neal even made an appearance to discuss his new interest in wearable technology with Rick Valencia of Qualcomm. Yet despite predictions that the market for wearables could reach $30-$50 billion over the next 3 to 5 years, the growing consensus was that mass adoption was still a ways off. On Google Glass, Robert Scoble (author and startup liason officer of Rackspace) said: “This is one of those products you know is the future, but it’s so unfinished at this point that it’s frustrating. It’s three to five years away before it’s really useful.”

And indeed, it was the word ‘useful,’ more than design or aesthetics — which the current crop of wearables are widely thought to lack — that came up the most. Jennifer Darmour, user experience design director at Artefact, said she has a drawer full of wearables that she had worn for just a week or two each before abandoning them. There was too much focus on novelty, she said, rather than on creating real functional value. “We’ve been taking a technology and trying to find a problem for that technology, instead of the other way round,” she added. “We need a more human-centric approach.”

Q Manning, chief executive of app design company Rocksauce Studios, agreed: “We need to solve problems. Just because we can build it, doesn’t mean we should. We need to pinpoint will this actually be useful? Is it beneficial? Will it help me live my life better?”

Jay Morgan, digital creative director of Havas Worldwide, added: “When wearable tech becomes [part of our] normal clothes and we don’t have to [actively] interact with it, it’s not then going to be about whether people care about it, it’s just going to be a part of your life. That’s what brands need to think about it now.”

Managing Privacy

Privacy was another key topic at SXSW this year, perhaps unsurprisingly as whistleblower Edward Snowden gave one of the headline talks. Appearing via Google Hangout from an undisclosed location in Russia, Snowden called on the technology community to help protect privacy rights by building them into technical standards. “There is a policy response that needs to occur, but there is also a technical response that needs to occur,” he said. “It is the development community that can really craft the solutions and make sure we are safe.”

Christopher Soghoian, principle technologist at the American Civil Liberties Union, added: “I really think that consumers need to rethink their relationship with many of the companies to whom they entrust their private data. I really think what this comes down to is if you are getting the service for free, the company isn’t going to be optimising your experience with your best interests in mind.”

While Soghoian was referring to Internet services like Facebook, the issue of consumer privacy should be of concern to retailers as well, as they increasingly collect and leverage personal data.

“The bottom line is data should not be collected without people’s knowledge and consent,” said Snowden. “If data is being clandestinely acquired and the public doesn’t have any way to review it and it is not legislatively authorised, it is not reviewed by courts, it is not consonant with our constitution — that is a problem.”

For others, the issue of privacy and personal data was seen in the context of a value exchange, with consumers increasingly willing to reveal information in return for benefit. “The more utility you get, the more you’re going to have to give away your privacy,” said Scoble, adding he’d happily do so himself in return for more useful and personalised experiences. Sir Tim Berners-Lee, inventor of the World Wide Web, agreed: “I’m excited about data being about me. The marketer gets a certain amount of value in the stats on my demographic, but the real value is for me.”

Daniela Rus, director of the Computer Science and Artificial Intelligence Lab at MIT, said the way forward was giving consumers control of their data. “We are now developing technologies to give people control over who manages their data and how. We are ensuring privacy, so it will be very easy and very comfortable for them to give their data over and get something out of it.”

Avoiding Bandwagons

Elsewhere at SXSW, conversation swirled around everything from “embeddables” (technology emebedded in the world around us, such that “virtually any human activity we can think of is going to be modified and amplified with an invisible mesh of data and processing that we will drift through obliviously,” according to one panel) to bioengineering. But ultimately, “good technology is no excuse for a bad idea,” said Paul Kemp-Robertson, co-founder and editorial director of marketing consultancy and magazine, Contagious. “It’s easy to jump onto bandwagons just because a new technology looks cool. Everyone enjoys feeling like that little kid chasing after the bright, shiny tool in the distance. But in this age of service design and living data, if a marketing idea is not useful, relevant or entertaining, then really there’s very little point in letting it loose on the world.”

Kristina Simmons, a partner at leading Silicon Valley venture capital firm Andreessen Horowitz, agreed. Wearable technology, for example, should not be a priority just because everyone is talking about it. “It needs to be something that makes sense for your business. It’s about thinking about your top five priorities, versus saying I want to do something with wearables.”

“Innovation isn’t just giant leaps and bounds and the sexy stuff — it’s also about the basics and thinking about how we do things better. Incremental changes can make a big difference too,” said Will Young, director of Zappos Labs.

“Being first has always been a big thing,” said Ben Malbon, Google’s head of creative partnerships. “But the future is here already. We should use the existing tools we have on the table. Innovation doesn’t need invention.”

Digital snippets: Burberry, Calvin Klein, Moschino, Saks, M&S, Primark

27 Feb

A round-up of all the latest stories surrounding fashion and tech…

 

  • Burberry reveals ‘digital innovation’ partnership with WeChat to strengthen social presence in China [The Drum]
  • Calvin Klein asks fans to snap selfies in their skivvies for #MyCalvins campaign [BrandChannel]
  • Fast-fashion: Moschino offers fans the ability to shop its McDonald’s-themed show live [Dazed Digital]
  • Saks recreates in-store beauty tutorials with six-second videos on Vine [LuxuryDaily]
  • Marks & Spencer launches new website to replace Amazon platform, after three years in the making [The Telegraph]
  • How Primark achieved 1.7m Facebook Likes in just six months [Econsultancy]
  • Former GQ editor Lauren Bans comes out as @CondeElevator Tweeter [Fashionista]
  • New privacy website lets you opt out of tracking in retail stores [AdAge]
  • Ebay buys virtual fitting room start-up PhiSix Fashion Labs [PC Mag]
Follow

Get every new post delivered to your Inbox.

Join 437 other followers

%d bloggers like this: