Tag Archives: consumer

Tommy Hilfiger opens ‘social concierge’ service to 8 million+ followers for #NYFW

9 Feb

TommyHilfiger_spring14_socialconcierge

Tommy Hilfiger is opening up its social concierge initiative to its online following this fashion week season. First launched at its spring/summer 2014 show in September, this service enables users to request bespoke assets – pictures through to collection information – in real-time.

The aim is to provide immediate customised access to the collection and the show, in order to enable social media storytelling.

This was only offered to media and influencers physically in attendance in September, but Monday’s show at the Park Avenue Armory in New York, will invite any of Tommy Hilfiger’s eight million followers on Facebook, 473,000 on Twitter and 155,000 on Instagram, as well as global media, to participate.

A staff of roughly 100 photographers – up from 30 in September – will be on hand to fulfil the personalised requests. They will be both on- and off-site, receiving requests via email and Twitter, and working to respond as quickly as possible.

“Efficiency is a top priority,” a spokesperson at the company told me. “Blink and the moment is over – media and consumers don’t want to wait to see coverage, and the social concierge facilitates that process.”

TommyHilfiger_socialconcierge2_fall14

While there’s no automation involved, it is perhaps inevitable many of the requests will be similar or the same, like a backstage make-up shot, or a picture of Tommy himself, maybe one of the model opening the show (last season Jourdan Dunn), or a detailed view of one of the pieces – therefore easing the load.

An image bank will be created accordingly for the team to draw from throughout the event, but they are also willing to gather more specific assets both backstage and front of house. Fans are actively encouraged to be as creative and original with their requests as they like. Last season saw bespoke deliveries ranging from a personal handwritten message from certain models to an image of Tommy with his thumbs up.

Avery Baker, CMO of the Tommy Hilfiger group, said: “This ‘beat-the-clock’ mentality is an important component of amplifying our brand message in the new digital age of fashion where coverage and commentary are happening in-the- moment before it’s on to the next!”

Tommy Hilfiger is also hosting a runway “Instameet”, inviting 20 local Instagrammers to join onsite on show day and receive a guided tour of the set, including backstage. The initiative is in collaboration with Brian Difeo (@bridif) and Anthony Danielle (@takinyerphoto), both influential New York Instagram users. The hashtags to follow include #tommyfall14 and #nyfwinstameet.

Topman pulls in consumer content with #topmansprayonjeans campaign

23 Oct

 topman_topmansprayonjeans

User-generated content might be somewhat of an old phrase in the digital space these days, but there’s a phenomenal amount happening around it of late.

From #thenetset at Net-a-Porter to #framesofyou from Armani, as well as multiple other examples via Warehouse, Estée Lauder, Kate Spade and more, everyone is getting in on the act.

The latest is Topman. The men’s arm of the Brit retailer has been pushing its new spray on jeans for the last few weeks using the hashtag #topmansprayonjeans.

Taking full advantage of the #selfie phenomenon, it’s been calling for consumers to send images of themselves wearing the super tight skinny jeans over Facebook, Twitter and Instagram, with the best looks winning Premium Spotify accounts daily.

A series of short videos were released as inspiration for fans on how to get the look. Meanwhile, another fun video was posted today (as below) demonstrating the speed with which it’s possible to put the jeans on.

Reads the write up: “We’ve listened to your feedback and some of you have struggled to get our Spray On Jeans on quickly. We got ours on in 7 secs, how quick can you get yours on?”

Facebook Graph Search will prove key for local retailers

16 Jan Facebook

Facebook Graph Search in action, as seen on Mashable

The web is abuzz today with discussion around Facebook’s Graph Search, its new in-built social search system based on the data it’s been able to gather from all us users over the past eight years.

Safe to say, it marks an interesting move for the platform, and one that’s likely to impact significantly on all businesses alike, but particularly such consumer-facing ones as fashion brands and retailers.

If you’re a local boutique for instance, there’s no time like the present to make sure all your info is up-to-date, you’re doing everything you can to increase your following, and you’re thinking more than ever about how to stand out from the competition. It seems those who interact and engage with their fans the most, will be the ones that appear at the top of search results.

Here’s a good synopsis of what it’s about from Mashable: Facebook Graph Search could be its greatest innovation

And some nice comments from various industry experts over at Econsultancy: Facebook’s Graph Search: what does it mean for marketers?

Infographic: millennial shoppers and their online influences

19 Nov

Forewillow*, a new Ohio-based ‘re-commerce’ start-up, has just released an infographic about millennial shoppers that’s sprinkled with some interesting facts. It outlines that 28.5% of the US population, or those classified as millennials (born from the early 80s to early 00s), will have more buying power than any other generation by 2017.

It also suggests they are 16% more likely to explore brands online than non-millennials (top clothing labels include Forever 21, H&M, Gap, Levi’s, Express and Nike), and that 64% of them want brands to offer them more ways to share their opinions online.

Already, 60% of them spend time creating user-generated content such as reviews, compared to just 29% in other generations. And 42% of them say they’ll share positive and negative feedback via social media channels before going directly to the company themselves.

See the whole thing, below…

*Forewillow invites users to sell bundles of clothes to others who share their size and style – doing so enables them to earn virtual currency to buy their own bundles from someone else. It aims to target millennials who are “fashion conscious but not designer obsessed”, and help them “live in today’s ‘one and done’ fashion mindset without breaking the bank”. Find out more here.

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